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Charges and options
When you order wines from Averys, you can expect fast and secure delivery.We have a standard delivery service, which should arrive in about a week.
Why a delivery charge?
We make a one-off delivery charge for any number of cases to single address. We prefer to be transparent with this charge, rather than to amortise the delivery charge into the cost of the wine. This way you see what the actual cost of the wine is, and what you are really paying for delivery.
Leaving in a safe place.
Obviously none of us want to spend all day waiting in for a delivery, so if there is a safe place the wine can be left if you are out, it will make the delivery much easier. Just let us know when placing your order. If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there, the driver will leave a card for you to arrange a more convenient delivery time.
Split deliveries.
We endeavour to despatch your order in one, but occasionally if you have ordered two cases or more, they may get split up with the carriers and arrive separately. It doesn't always make sense, but it does happen.
Saving on packaging.
In order to reduce the packaging waste, wherever possible, we will use the original supplier box for onward despatch to you. Alternatively, if these boxes are not up to the job, we will re-pack into our standard branded boxes. We'd rather make sure you get your wine in one piece than risk breaking a bottle.
Breakages.
In the unlikely event that your wines arrived damaged in any way, please contact us sales@averys.com immediately and we will be happy to arrange a replacement or a complete refund.
Where we can't deliver to. We regret we are unable to deliver to the Channel Islands, Eire or Mainland Europe.
We also cannot accept deliveries to Universities/Hospitals/Airports or Military bases on our website, please call our sales team on 0845 863 0995 to arrange these deliveries.
Standard Delivery Our standard delivery charge is a one-off, fixed charge of £6.99 for any number of cases to a single address. Delivery is made by independent carriers on our behalf and should arrive within a week though please allow 14 days. If you live in the highlands or islands, it may take a little longer.
Gift Messages If you are sending a gift to someone, we can include a brief message on the delivery documentation. The message is limited to 175 characters. Please fill in the appropriate box in the check out.
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