Help

Orders & Delivery

How to Order
Your shopping basket works as it would in a supermarket. You can add an item to your basket by clicking the 'add to basket' button shown next to each wine. Adding an item does not mean that you have to buy it, the shopping basket can be used as a way of keeping track of wines you might be interested in purchasing. Items can be removed at any point. You can view the contents of your basket by clicking the 'view' button of the basket summary in the top right corner of each page. Within the shopping basket page, you can change the quantity or remove any item from your basket. Once you've completed your shopping, finalise your purchase by clicking the 'checkout' button in the shopping basket page. If you haven't already signed-in or registered you'll be asked to do so at this time. Once signed-in / registered you'll be asked to enter your payment and delivery details to complete your purchase.

Delivery
£6.99 delivery within the UK is charged for each order, unless otherwise specified. Your order should arrive within a week but please allow up to 14 days. Please allow a few extra days for delivery to Northern Ireland or the Scottish Highlands and Islands. Delivery is to residents of the UK only, excluding the Channel Islands. If you have not received your order within 14 days, or if an order arrives damaged please notify us as soon as possible. Please note, we can not deliver to P.O. Box addresses.

Delivery to my home address
For delivery of your entire order to your home address simply select 'Deliver to my home (billing) address' on the Delivery Options screen once you proceed to checkout from your shopping basket. Once you have reviewed the details you will then proceed straight to the payment screen.

Delivery to a different address
If you wish to have your entire order delivered to an address other than your home address, select 'Deliver to a different address' in the Delivery Options screen after you proceed to checkout. You may then select an alternative address from your address book or add a new address if required. Once you have reviewed the delivery details you will then proceed to the payment screen.

Can I order from the website if my home address is not in the UK?
Unfortunately not; you need to order by phone, mail or fax. Call us on 0845 863 0995.

Can I order from the web-site and have the wine delivered to an address other than my home address?
Yes, you can select an alternative delivery address in the Delivery and Payment screen.

Do you deliver overseas?
Unfortunately, we are only able to deliver within the U.K.

Can I add a message to an order I have placed as a gift to be delivered to an alternative address?
Yes, you can use the 'delivery instructions' field to add a brief message.

Can I return items?
Yes, call us on 0845 863 0995 or e-mail us your instructions. Click here for the Contact Us page.