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Terms and Conditions of Sale and Use


These terms (“Terms”) apply if you want to purchase products from us or use our website, brochures, or app (the “Sites”). These Terms should be read alongside, and are in addition to, our Privacy Policy and Cookie Policy. Additional terms and conditions apply if you are a member of a wine plan or if you purchase En Primeur wines.

Please read these Terms carefully before using the Sites or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Sites from time to time, including the terms of use. By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access these Sites or place an order with us.

About us

In these Terms, references to “we” or “us” are to Averys of Bristol Ltd (trading as Averys Wine Merchants and Averys), a company incorporated in England and Wales (registered number 00376920) whose registered office is at 9A Culver Street, Bristol, BS1 5LD. Our registered VAT number is GB 823825133.

Terms of Sale


Contract creation

The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations, Replacements and Refunds” section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by Averys Wine Merchants nor at the point when you receive an email from Averys Wine Merchants acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

  • The product(s) you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment
  • Our inability to verify that you are aged over 18.
  • The identification of a pricing or product description error.
  • The repeated or fraudulent use of vouchers

Prices

All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order

Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Availability

All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we have to substitute wines for another vintage of the same wine or an alternative wine of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost.

Delivery

We deliver throughout the UK except for the Channel Islands and BFPO addresses. Various delivery options are available for you to select when you place an order. For further details of these delivery options and prices for delivery please go to the Delivery Information. Details of options available will also be provided at the time of placing your order. We reserve the right to restrict deliveries or to withdraw services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Our deliveries are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged. Should you request the wine to be delivered on a signature required service, please ensure that you are available to sign for delivery.

Cancellation, Replacements and Refunds

If you buy any of our wines and it is faulty or you don’t like a bottle, please see our Quality Guarantee section below.

If you change your mind about some or all of your order, you may also cancel your order up to and including 14 calendar days after the day on which you receive your order and we will arrange to collect (free of charge) the unwanted products and reimburse the appropriate sum paid including delivery costs (up to the amount charged for the least expensive kind of delivery service we offer) within 14 calendar days packaging after the day on which you tell us that you wish to cancel. However, if you handle the products whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening a bottle of wine or removing a seal), we will reduce your refund to reflect the reduction in the value of the products.

Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it. Alternatively please complete the cancellation form on our Site.

All refunds given will be made by the same payment method you originally used to make payment.

Quality Guarantee

As we're so confident about all of our wines we are happy to replace or refund any bottles of wines which are faulty or that you don't enjoy, subject to the following conditions:

If a bottle of wine is not faulty but you did not enjoy it
If a bottle of wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle appropriate with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection (at our cost).

If the wine is not faulty but you did not enjoy it
If, having opened a bottle, the wine was not to your taste, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a bottle of another type of wine which is of equivalent value. Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. If you have any more unopened bottles of the same wine which you no longer want, we will arrange to collect them from you (free of charge) and replace them with bottles of another type of wine which are of equivalent value or, if you prefer, give you a refund for an amount equivalent to their value.

If you don't enjoy any of the wines or suspect that they may be faulty please contact our Customer Services team using one of the methods in the “Contact Us” section below and one of our our wine advisers will be more than happy to assist.

Security

All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us at: enquiries@averys.com

Voucher Codes

Unless otherwise stated, voucher codes are only to be used once by new customers who are 18 years or over on their first purchase. You are not entitled to any further introductory vouchers or other introductory offers from Averys Wine Merchants or any affiliates. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. Where a voucher is used in breach of the above conditions we reserve the right to refuse to supply wines to you or to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.

Re-Sale

Wines purchased from us are for the customer's own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.

If you are a corporate partner or would like to hear about corporate partner opportunities, please contact us on enquiries@averys.com.

Age Restrictions

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Averys Wine Merchants is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the images of the products on our website are for illustrative purposes only. Although we use our best efforts to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products. The products you purchase may vary slightly from those images.

You have certain legal rights in respect of any products or services you purchase from us, including that such products are of satisfactory quality and that services are provided with reasonable care and skill. You have certain legal remedies if we breach these rights. Nothing in these Terms of Sale is intended to affect or limit these legal rights or other rights to which you may also be entitled, for example to damages. For more information about your legal rights please contact your local Citizens Advice Service or Trading Standards Service.

Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms of Sale is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event which is outside of our control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.

We will not be liable to you or to any third party for any loss, damage or costs which arise as a result of:

  • your failure to lift, transport, store or otherwise handle any product in an appropriate and safe manner; or
  • your failure to comply with the recommendations set out in the “Risks, warnings and storage conditions section below; or
  • any spillages or breakages involving one or more of our products,

unless such loss, damage or cost arises as a result of our negligence or one of our products being faulty or defective.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, for fraud or any other liability which cannot be excluded or limited under applicable law.

Risks, warnings and storage conditions

You should be aware of the following inherent risks and warnings in respect of our products:

  • Alcohol should be consumed in moderation.
  • A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
  • Red wine in particular may cause staining if spilt so extra care should be taken.
  • Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.
  • The correct storage of wine is of vital importance. Where possible, you should store bottles horizontally, at a stable, cool temperature, out of direct light and in an atmosphere which has some moisture in order to avoid the drying out of corks. The wine should be subject to as little movement as possible.

Contact us

If you have any questions regarding orders or any general enquiries please do let us know by:

  • Entering the relevent details on the Contact Us page.
  • Emailing enquiries@averys.com
  • Calling our Customer Support Line on 03330 148 208
  • Writing to us at:

    Averys Wine Merchants
    9A Culver Street,
    Bristol,
    BS1 5LD

Use of the Sites

To comply with licensing and other legislation, the Sites are only available to those aged 18 years and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use the Sites. We will ask you to enter your date of birth before making any purchases.

You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Sites.

Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice.

You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your Internet connection are aware of these Terms and that they comply with them.

Your account

Some areas of the Sites may require you to register an account with us in order to use the services or purchase products. By registering you agree that:

  • The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
  • You will notify us immediately of any changes to the personal information by updating your details within the “My Details” section within your online account or by contacting us using the contact details below.
  • You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information.

If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.

Intellectual Property Rights

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Averys of Bristol trade mark) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.

We prohibit all persons from providing hypertext or other links to our Sites (other than to our home page) from their website or from a third party's website without our prior written consent

User comments and content

You may post reviews, ratings, messages, comments and other content which may be disclosed, submitted or offered to us on or through the Sites or otherwise (“Submissions”). This right is extended on condition that the Submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, Submissions should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your Submissions. We reserve the right, but not the obligation, to remove or edit any Submissions.

If you disclose, submit or offer any Submissions, unless indicated otherwise, you:

  • Grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media.
  • Grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose.
  • Agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions.
  • Represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person’s or entity’s rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.

These terms also govern any Submissions you make on any of our related third party websites or pages such as our Facebook page, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of us or our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms and the third party social networking sites’ terms of use, as applicable.

Privacy and data protection

We process information about you in accordance with our Privacy Policy. By using the Sites you consent to such processing and you warrant that all data provided by you is accurate.

Liability

We have taken all reasonable care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, its accuracy or any views or comments made). Access to and use of the Sites and content on the Sites is entirely at your own risk. We accept no liability for viruses or other device contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading content from the Sites.

We expressly exclude, to the fullest extent permitted by law, all liability of Direct Wines Limited, its directors, employees and other representatives, howsoever arising, for any loss or damage suffered as a result of your (i) use of, or inability to use, the Sites; or (ii) use of or reliance on any content displayed on the Sites.

All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom (excluding the Channel Islands). We make no representation and will not be held liable for any use of the Sites by individuals who access the Sites from other locations.

Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and we will not be liable to you if for any reason the Sites are unavailable at any time or for any period or if there are any errors.

The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services, their content or your use of them.

Nothing in this section shall affect our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

This section does not:

  • apply to our obligations under the Terms of Sale - please see the “Liability” section in the Terms of Sale for details of our liability to you in respect of the Terms of Sale; or
  • affect your legal rights as a consumer in respect of any of our products or services (for example, if any of our products do not match the description given to them on the Sites). For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service.

Termination

We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.

General


Amendments to these Terms

We may updates or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchasing products or services from us, you agree to be bound by the terms of these updates and amendments.

Other important terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

These Terms were last updated on 14/12/2015.

When you register with our site, we pledge to handle the personal information you provide safely and with great respect. This includes being clear about how we collect and use your personal information. Here are some important FAQs about our Privacy Policy.

When and why do you collect personal information?

We collect personal information when you join Averys or when you purchase from this web site. This information is essential to the processing and delivery of your order. By registering your details on our web site, you consent to Averys maintaining, recording, holding and using personal data we collect about you.

What else might my personal information be used for?

Information is also collected to allow Averys to send you offers which we feel will be of particular interest to you. If you would rather not receive this information please click here and complete the online form or call our Customer Service team on 03330 148 208 (local rates apply). Lines open from 8am to 8pm Monday to Friday, 9:00am to 6:00pm Saturday and Sunday.

Will you share my information with other companies?

We may occasionally share your purchasing information with carefully selected companies while ensuring that you are only mailed with appropriate offers.

We may also use your information to occasionally notify you by e-mail about competitions, prizes, special offers etc. If you would rather not receive this information please click here and complete the online form or call our Customer Service team on 03330 148 208 (local rates apply). Lines open from 8am to 8pm Monday to Friday, 9:00am to 6:00pm Saturday and Sunday.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Averys we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on Averys.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Averys is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information. Averys Data Protection Registration Number: E0048135



En Primeur Terms and Conditions (the “Terms”)


What is En Primeur?

En Primeur is the term for buying wines as “futures”. That is, buying wines before they are bottled and released onto the market. Depending on the wine region, wines can be delivered at any time from one month to 2 – 3 years after the wines are offered. In the event that a wine is unavailable for reasons beyond our control, our liability will be limited to payments made in respect of the order affected.

Prices and payment

A description of the wines and prices are set out in the En Primeur lists and are correct at the time of publication. Errors and omissions are excepted.

Our En Primeur prices are the 'in bond' cost (i.e. exclusive of UK duty, VAT and applicable delivery charges). No discount or vouchers shall apply to En Primeur wines.

Customers may order En Primeur wines by calling our Fine Wine Team on 01173 008305 or by emailing finewine@averys.com.

When you place an order, we ask that you send us a cheque or provide us with your credit card details. Averys Bin Club members may use their credit facilities. We will charge you for the En Primeur price of the wines (excluding UK duty and VAT). We will notify you was soon as the wine arrives with us in the UK and you can then choose from the following options:

  1. to pay the delivery charge and UK duty and VAT applicable and take delivery of your wine to a UK address; or
  2. to pay the UK duty, VAT and delivery and receive the wine; or
  3. to pay the UK duty and VAT and store it Duty Paid.

Once we have received payment of the appropriate amount in cleared funds, we will action your instructions.

Interest Charges

If payment is not made by the due dates by you then we may without prejudice to any other rights we may have, charge interest at an annual rate of 5% above the current base rate of Barclays Bank PLC to be calculated on a day to day basis on the balance outstanding until payment is made in full.

Contract Creation

When we receive payment for the En Primeur price of your order, we will send you a receipt within 28 days to the address provided by you. Please retain this as proof of purchase. You will not receive any wine at this time.

Your En Primeur order is an offer to buy from us. A contract is not formed until we accept your order which takes place when we take payment of the wines at the En Primeur price. We reserve the right to cancel orders if we have not received payment within 14 days of the due date.

Ownership and Insurance

All wines or other goods remain the property of Averys of Bristol Ltd (trading as Averys Wine Mechants and Averys) or its associates until payment is received in full (in cash or cleared funds). You may resell the Wine but will account for the sale if so required by Averys Wine Merchants and if title to the Wine has not passed to you then prior to such sale you must notify the purchaser of these Terms relating to the title to the Wine. Should you resell the Wine prior to its arrival in the UK, you must ensure that you pass on any notifications you receive from us to the purchaser. However, you will remain liable for any outstanding payments.

All wines are insured by us at the original invoice value until your delivery and or storage instructions have been completed. We will insure the wines when stored at our bonded warehouse at market value. We accept no liability should these estimates be incorrect.

Cancellation

Wines ordered through our En Primeur service can only be cancelled within 14 days of placing the initial order but not at any time thereafter. A full refund of any payment made up to this point will be given on receipt of written notification of the cancellation of the order. Due to the nature of the En Primeur sales we regret that orders cannot be cancelled after this time.

Delivery and Storage

En Primeur wines will be delivered to the UK delivery location nominated by the customer. Should you request the wine to be delivered on a signature required service, please ensure that you are available to sign for delivery. Wines will not be delivered until all monies due to us have been received and cleared in full. Our standard delivery charges apply. Please see our Delivery Information section for further details.

We can store your wine (both ‘duty paid' or ‘in bond') in ideal, long-term cellar conditions. Our storage charge is currently £10.80 per case per year. Please contact us for further details. Please note that we currently charge a flat fee of £15 if you wish to transfer your wines to a different in bond storage facility.

If you do not contact us with instructions within 4 weeks of your wines being ready, we will place the wines into bonded storage on your behalf and at your cost.

Acceptance

You or anyone acting on your behalf undertakes to inspect all goods when collecting or immediately on delivery and to notify us or the carrier immediately of any shortage, damage or other deficiency. You or anyone acting on your behalf will be deemed to have accepted the goods as satisfying your order three days after collection/delivery, and thereafter will not be entitled to reject wines for any reason, and no returns or credits will be permitted thereafter.

Default

If any payment is overdue for 14 days or the goods have not been collected within three months of being available, or there is an earlier indication from you that payment will not be made or the goods will not be collected, we shall be entitled to send written notice to the invoice address of our intention to deal with, sell or otherwise dispose of the goods and 7 days thereafter we shall be at liberty to do so unless payment in full is received or the goods are collected before the close of business on the seventh day. Any method of resale is entirely at our discretion.

Upon resale you will receive a credit of 80% of the lower of the net proceeds of the resale and the price of our original sale to you. Any balance after the credit shall remain payable by you and shall continue to carry interest. The existence of this right does not affect any other remedies we would have.

Availability

All goods are offered subject to availability. If the wines you have selected are unavailable we will contact you to advise you of this. If the producer fails to supply us with the wine we will contact you with available alternatives or offer a refund of monies paid.

Update us

It is your responsibility to keep us informed of any changes of address and other contact details in order to maintain any reservations you may have with us.

Liability

Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Nothing in these Terms shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

Except as expressly provided in these Terms, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms arising from any cause beyond our reasonable control including but not limited to any of the following: a failure by you to provide correct delivery details, act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

Contact us

If you have any questions please do let us know by:

Wine Plan Terms and Conditions


Wine Plans offer a convenient and regular delivery of wine. When you join a Wine Plan, these terms and conditions apply in addition to our standard Terms and Conditions of Sale and Use.

Approximately every 12 weeks and at Christmas, we will offer you a selection of wine. Each wine will come with individual detailed tasting notes so you can keep a record of the wines you particularly enjoy and learn a bit about them, glass in hand.

If you want to make any changes you can:

  • Change the whole case to something different.*
  • Swap individual wines for your favourites or a wine you'd particularly like to try.*
  • Change the delivery date.
  • And if we can't tempt you this time, you can easily skip the case altogether.
    *amendments to cases may mean the case price varies

The credit or debit card that you use to pay for the introductory case will be charged for all future wine plan cases at the prices below (depending on the wine plan that you have selected). There is no obligation to take further cases - you can skip a case or cancel your wine plan at any time. Simply let us know by calling us on 03330 148 212.

Wine Plan Future Case Price (plus £7.99 for standard delivery)
Averys Signature Collection £109.99
Claret Club Case price varies but will be no more than £149.99
Cellar Collection Case price varies but will be no more than £165

Delivery details


We deliver anywhere in the UK except for the Channel Islands and BFPO addresses.

Delivery Service Description Charge (per address) Notes
Standard Delivery
(3 working days)
Order by midnight Will arrive by:
Saturday Wednesday
Sunday Wednesday
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Bank holiday Monday Thursday
£7.99 Please allow a few extra days for delivery to offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland. See postcode areas below*
Express Delivery (Next working day)

Get your wine delivered the next working day

(order before 2pm on a weekday for next day delivery)

£10 We do not deliver on a Sunday.

Unfortunately this service is not available for offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland.

See postcode areas below*

Collect from a shop Delivery to our shop within 3 working days for you to collect Free 1. When placing your click and collect order, you simply need to add the shop’s address: click ‘Add a new address’ and enter the shop’s postcode BS1 5LD to find the full address.

2. You then add your name and phone number so we can contact you when your order is ready and click ‘add shipping address’ to be given the option to ‘collect from your nearest store’.

3. Select the shop address in the dropdown box and checkout.

4. The shop will call you when the order arrives, ready for you to collect.

* AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE

Averys Wine Merchants
9A Culver Street,
Bristol,
BS1 5LD

Telephone: 03330 148 208
Email: sales@averys.com

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.

Averys Unlimited Terms and Conditions

Averys Unlimited is our unlimited standard delivery service.

If you register for Averys Unlimited membership, then these terms and conditions (“Terms”) apply in addition to our standard Terms and Conditions of Sale and Use, Privacy Policy and Cookie Policy.

About us

In these Terms, references to “we” or “us” are to Averys of Bristol Ltd (trading as Averys Wine Merchants and Averys), a company incorporated in England and Wales (registered number 00376920) whose registered office is at 9A Culver Street, Bristol, BS1 5LD. Our registered VAT number is GB 823825133.

How does it work?

For an annual subscription of £24 (equivalent to £2 a month), you will receive unlimited standard delivery with every order of 6 or more bottles of wine.

Averys Unlimited is only available to customers aged 18 years or older and is not available for corporate customers.

Benefits

If you purchase an Averys Unlimited subscription, you may:

  • Use the Averys Unlimited service as much as you like on orders of 6 bottles or more, including wine plans.
  • Use up to five different delivery addresses - ideal for gifts (recipients must be 18 years or over)
  • Get a free upgrade to express delivery.

Eligible Purchases

Averys Unlimited applies to orders of 6 bottles or more, including wine plan orders.

Conditions

Averys Unlimited is only available in the UK (excluding Channel Islands and BFPO addresses) for standard delivery. Standard delivery takes 3 working days (please allow a few extra days for delivery to offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland). Additional charges may apply for next day, time slot, evening and palletised deliveries. Excluded from Averys unlimited are under bond transfers of wine held in reserve with Averys and deliveries to alternative warehouses.

You must have an Averys account to sign up for and use Averys Unlimited. Your subscription contract with us will be concluded once you receive an email or letter confirmation of your Averys Unlimited subscription. You may not transfer or assign your membership or these benefits.

Fees Renewal

At the end of the first and any following subscription year, your membership will renew automatically for another year unless you notify us before renewal that you wish to cancel or do not wish to automatically renew. You authorise us, without further notice to you, to collect the subscription fee from the same card used against the original subscription.

Membership Cancellation

You can cancel at any time and receive a full refund provided you have not used the service. If you purchase an Averys Unlimited subscription in conjunction with wine with such wine being delivered under the Averys Unlimited offer, our standard cancellation policy applies to the wine and to Averys Unlimited. If you keep the wine but want to cancel your Averys Unlimited subscription, we will refund you the appropriate sum paid by you less the relevant delivery charges.

Amendments to these Terms

We may update or amend these Terms or any aspect of the Averys Unlimited subscription from time to time by amending this page without notice to you. However, additionally, we will write to you if the subscription fee changes. Your continued membership after such changes constitutes acceptance of the changes. If you do not agree to such changes you must cancel your membership.

Termination

We may terminate your Averys Unlimited subscription at our discretion without notice. If we do so, we will give you a pro-rated refund of your subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Averys Unlimited or is harmful to our interests or another customer. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Liability

Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Nothing in these Terms shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law. Subject to the preceding sentence, our maximum liability to you will not exceed the last annual subscription fee you paid.

Except as expressly provided in these Terms, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms arising from any cause beyond our reasonable control including but not limited to any of the following: a failure by you to provide correct delivery details, act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

How to join?

Please select the Averys Unlimited delivery option at checkout or call us on 03330 148 208

Prize Draw and Competition Terms and Conditions

Unless otherwise stated, the prize draw or competition is run by Averys of Bristol Ltd (trading as Averys Wine Merchants and Averys) of 9A Culver Street, Bristol, BS1 5LD (the "Promoter").

The prize

The prize is stated on each individual prize draw or competition (a ‘Promotion').

All prizes are non-transferable, non-refundable, non-negotiable and cash alternatives are not available.

The Promoter reserves the right at all times to substitute any element of the Promotion (including replacing any prize with an alternative) as necessary due to circumstances outside its reasonable control.

Eligibility

Entrants must be aged 18 or above at the time of entry and must have an address in England, Scotland or Wales (unless otherwise stated) to which the prize can be delivered. No Promotion is open to any employees of the Promoter or their families (defined as parents, children, siblings, spouses or life partners), or any person professionally connected with the relevant Promotion. The Promoter reserves the right to verify the eligibility of entrants.

Instructions on how entrants may enter is stated on each individual Promotion.

Only one entry per person shall be allowed for each Promotion unless otherwise stated. Any further entries from persons who have already entered a particular Promotion shall be disqualified.

Winners may be required to submit valid identification before receiving any prize. The Promoter reserves the right to invalidate the relevant entry and disqualify the entrant from any Promotion and refuse to award the prize if there are reasonable grounds to believe that there has been a breach of these Terms and Conditions by an entrant.

Duration of Promotion

The closing date is stated on each individual Promotion.

The Promoter reserves the right to modify, terminate, suspend or extend any Promotion at any time without prior notice.

Allocation of prize

All qualifying entrants will be placed in the draw. Winners will be drawn after the closing date at random from all valid entries received.

Notification of prize

Winners will be notified by telephone (where provided) within 72 hours of the relevant draw taking place. If the Promoter is unable to get hold of the winner by telephone, it will attempt to contact the winner by email (where provided). Where no telephone number or email address is provided, the Promoter will attempt to contact the winner by post. Entrants should ensure that they provide correct contact details.

The Promoter's decision will be final and no correspondence regarding the prize allocation will be entered into.

Winners will have seven days from the date that the Promoter first notified them to claim their prize. Failure to do so will result in forfeiture of their prize. In case of forfeiture, the Promoter reserves the right to carry out a subsequent draw.

Upon claiming a prize, winners will be required to send the Promoter full details of their postal address to which the prize will be delivered (if not already provided).

General

Winners may be required to participate in publicity associated with a Promotion and the Promoter (or any third party nominated by the Promoter) may use the winner's name and image and their comments relating to the Promotion for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid.

The Promoter reserves the right to make any amendment or addition to these Terms and Conditions.

Entries will not be acknowledged and no responsibility can be accepted for entries which are not properly received due to circumstances beyond our control. Proof of entry is not proof of receipt.

Entrants are advised to retain and keep safe these Terms and Conditions. Entry to the Promotion confirms acceptance of these rules as final and legally binding.

The list of winners' names may be obtained by sending a stamped addressed envelope to Averys Prize Draws at the address set out in paragraph 1 within 1 month of the closing date.

The personal information supplied by entrants will be handled in accordance with our Privacy Policy.

These terms and conditions will be exclusively governed by and construed in accordance with the laws of England, unless entrants are resident in Scotland or Northern Ireland, in which case they may choose the law of their place of residence. Entrants irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, unless they are resident in Scotland or Northern Ireland in which case they may choose the courts of their place of residence.

The Promoter shall not be liable in any way for a) any costs or expenses associated with claiming or redeeming any prize and not specifically included within the prize as stated on each individual Promotion, b) any damages, liability or injury arising out of or in any way connected with the Promotion or the prize other than those costs and expenses specifically stated on each individual Promotion. Nothing in this disclaimer is intended to limit the promoter's liability for death or personal injury arising out of the Promoter's negligence.

Events Terms and Conditions

Averys encourages responsible drinking. By buying and using a ticket for an event, you accept that:

  • There is strictly no admittance to anyone under 18 years old, including babes in arms and pushchairs. We reserve the right to ask for photographic identification with proof of age;
  • Strictly no containers holding wine, beer or spirits can be removed from the premises – unless they have been purchased from the shop;
  • There is no smoking allowed within the venue;
  • No fancy dress is permitted at the event;
  • You may be photographed, filmed and sound recorded for broadcast or publication;
  • The venue and organisers shall not be liable for any loss, injury or damage within the premises;
  • Attendees will be liable for the full commercial cost of any wines or equipment lost or damaged as a result of their individual actions whilst on-site;
  • Should this ticket be re-sold or transferred for profit or commercial gain by anyone other than Averys, it will become voidable and the holder may be refused entry to, or ejected from, the venue.

Averys reserves the right in combination with any other statements or directives which may be shown on the ticket or displayed in their premises to:

  • Alter the composition of the event, talks or demonstrations without being obliged to refund monies or exchange tickets;
  • Refuse the use of any form of audio or visual equipment;
  • Conduct security searches to ensure the safety of attendees;
  • Refuse admission or expel any person whose conduct renders such a course necessary.

Event bookings, changes and cancellations

If the event is cancelled, postponed or other material changes are made (such as a change of the venue), we will notify you as soon as reasonably practicable. The original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, should you be unable to attend the revised event or in the case that an event is cancelled, we will offer you the option to attend an alternative event or a refund of the face value of the tickets.

Tickets are valid only for the date and time booked. If you are unable to attend the event you have booked, please contact us immediately. Please note that we will not be able to refund you if you cancel less than 5 working days before the date of the event, with the exception of Wine and Dinner Evenings where we require at least 14 working days’ notice of cancellation before the event date. No-show bookings are non-refundable and you will not be able to rebook for a different date. To cancel your place at an event or change the date/time please call 0117 921 41 46 or email events@averys.com

Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Averys shall not be liable for you for any loss of enjoyment or wasted expenditure.

Event Offers

You or anybody you buy wine for must be 18 years or over. All goods are subject to availability. Prices and special offers are valid only for the duration of the featured event unless otherwise stated, or while stocks last. All offers (including free delivery) are limited to one per household per offer. Averys reserves the right to alter prices and cancel, modify or supersede any promotion without notice. Please see order form at the event for specific offer terms.

Event offers cannot be used in conjunction with wine plans, introductory offers, En Primeur or any other vouchers or promotions not included in any specific event-related materials (including event emails and mailings) or not offered at the event.

Averys of Bristol Ltd. Registered in England and Wales. Registered Number 00376920. 9A Culver Street, Bristol, BS1 5LD.

Averys Bin Club

a. The Averys Bin Club is a scheme where you pay instalments into an account each month to accumulate money to buy wine.

b. How it works:

i. You pay an amount of money (minimum of £25) into your Averys Bin Club account each month.
ii. When you make your first payment, we will multiply that payment by three as a credit limit on your account, up to a maximum of £250. So, if you pay £25 into your account, we will give you access to a £75 credit limit. If you pay £150, we will give you access to a £250 credit limit. Once you use that credit limit, no further credit limit will be added to your account until such credit limit has been repaid. However, your monthly payments are always available for you to spend. So, if you spend your £25 monthly instalment plus use your £75 credit limit one month, then the following month you will have £25 available to spend only once you have paid that amount into your account. You must repay credit within 90 days.
iii. We are happy to extend credit limit amounts at our discretion. Please call us on 03330 148 208 if you wish to discuss.
iv. You are free to change, cancel or suspend the amount of money you pay into your account each month by contacting us on 03330 148208
v. Averys Bin Club members also benefit from 10% off your choice of wines from the prices printed in our annual wine list (with the exception of gifts or En primeur), 10% off tickets to events, free membership to our unlimited delivery service, giving you free delivery on any order of 6 bottles or more of wine from us. You will also benefit from a free gift on the anniversary of your membership. If you cancel your ABC account, these benefits will stop immediately. Please note that you cannot use your Averys Bin Club account to make purchases online.

c. You are free to cancel your Averys Bin Club membership at any point and we will refund any unspent money, as long as don’t owe us for any credit limit amount, in this case we will use the money in your account to pay off the credit and your card maybe charged for any additional balance outstanding. However, any existing credit limit granted by us will be lost. If you wish to remove money from your Averys Bin Club account without cancelling, any credit limit relating to that money will be lost. If you cancel your account or we terminate in accordance with (e) or (f) below and you have used but not yet repaid any of the credit granted by us then payment of the amount owing to us will become immediately due and we will charge your debit or credit card registered to your account.

d. Your balance (money you have deposited plus the credit limit we give you) cannot be used either fully or in part to buy gift vouchers.

e. We may terminate your membership with immediate effect and without notice to you if (a) you are not eligible for membership, (b) we do not receive payment from you in respect of your membership within 30 days of us notifying you of the outstanding sum, (c) you do anything in breach of these terms or our Standard Terms and Conditions of Sale (available at averys.com/terms); or (d) you do anything which is illegal or harmful to our interests. If we terminate for any of these reasons, we may retain any money you have paid into your account as compensation.

f. We reserve the right to close the Averys Bin Club at any time. In such circumstances, we will notify you and you will be refunded any money you have paid in to your account.

g. Payment for purchases made using your Averys Bin Club account is taken first from any vouchers or refunds in your account, then any monies you have paid into the account followed by any existing credit limit on your account. If there are insufficient funds in your account then we will debit your registered debit/credit card the difference.

h. Your monthly payments will be transferred from your registered debit or credit card at the same time every month. Unless you provide such notification, you authorise us to collect the payment that you have selected from the credit or debit card registered with your account each month or you have agreed to pay by standing order by filling out the authorisation form available at www.averys.com/ABC and sending it back to Averys Wine Merchants, 9A Culver Street, Bristol, BS1 5LD

i. From time to time we may make changes to these terms and conditions. We will let you know in writing and a reasonable time in advance of making any such changes. If you are unhappy with such changes, you can cancel your Averys Bind Club membership. If you do not cancel, the changes will come into effect starting with the next payment taken from your account

Storage Service

Please read these terms and conditions for storage carefully and retain a copy of these terms for future reference.

These terms and conditions apply to the storage of wines purchased from Averys of Bristol Ltd (company number 00376920) whose registered office address is at 9A Culver Street, Bristol BS1 5LD ("we" or "us").

By storing your wine with us you agree to follow these terms and conditions. We reserve the right to suspend your account if it reasonably appears that you are in breach of any of the terms and conditions.

All wines purchased from us can be stored in our state of the art storage facility. The temperature and humidity are controlled and maintained at consistent levels and our 24 hour on site security and constant CCTV monitoring ensures all cases are contained in a secure environment. Charges for storage apply to wines (either duty paid or under bond) held by us. For further details of charges and our full terms and conditions please see below.

Which wines can be stored?

Only wines purchased from Averys of Bristol Ltd can be stored, unless otherwise agreed with us. Storage can only be requested at the time of purchase or, for wines purchased En Primeur, upon arrival in the UK.

We regret that we cannot collect wines for storage from customers' addresses.

Unmixed 12-bottle cases or part cases, if listed as such, can be stored. Please note that part cases will be chargeable at the full case rate. Mixed cases will not be accepted for storage (unless specifically agreed otherwise with us). We regret that we normally cannot place in reserve non-vintage wines or bottled spirits.

Charges

Rent and insurance will be charged at £10.80 per case per annum inclusive of VAT and is payable annually in advance. We reserve the right to increase the annual charge but you will be notified in advance of any changes.

The annual rental period runs from 1 January - 31 December each year. Wine purchased from us and put into storage for less than one year will be charged a pro-rata amount based on the annual fee calculated from its arrival into the warehouse up to the end of the rental year.

Wine not purchased from us and put into storage for less than one year will be charged the higher of: (i) a pro-rata amount based on the annual fee calculated from its arrival into the warehouse up to the end of the rental year; or (ii) £60. The aforementioned storage fees are not refundable or part refundable should wine be removed from storage during that year.

A list of wines stored by us together with an invoice for storage for that year will be sent to customers once a year, at the beginning of the annual rental period (i.e. in January). The invoice is payable by you within 30 days of the date of our invoice.

Wines purchased En Primeur will become subject to storage charges only upon arrival in the UK. Upon arrival in the UK, you can decide whether to take delivery of the wine or store the wine either in bond or duty paid. We will send you an invoice setting out the various costs. Upon payment of the relevant amount, we will action your instructions. If you do not contact us within 30 days of the date of such invoice, we will place the wines into bonded storage and at your cost.

We reserve the right to invoice rental charges for wines placed into storage after the annual rental charge has been applied.

Non-payment

We will make every effort to contact you on an annual basis, to check whether you would like to remove or keep your wine in storage. We will contact you by writing to the last known address on our records. Follow-up contact will be made by telephone and again in writing. A final letter will be sent by recorded delivery.

All storage charges are payable annually within 30 days of the date of the invoice sent to you. Your failure to pay any storage charges within this period will be deemed a material breach of these terms and conditions and we reserve the right to take back and sell the wines and use the proceeds of sale (less any reasonable costs incurred by us, including but not limited to duty paid and a £20.00 administration fee) to pay any outstanding balance owed to us by you. In the event that these proceeds fail to satisfy any outstanding balance owed to us by you, you must pay the outstanding balance in full within 30 days of written notice from us to you of the amount that remains outstanding. We reserve the right to charge interest, on demand, at the rate of 5% above the base rate of Barclays Bank on unpaid accounts. In the event that the proceeds exceed any outstanding balance owed to us by you, we will provide you with written notice of the same at the last known address on our records and hold the amount for you for a period of 12 months, payable on demand by you. If you have not claimed any proceeds held by us within this 12 month period, you authorise us to treat such proceeds as abandoned and we reserve the right to use such proceeds of sale for charitable purposes and shall have no further liability to you.

In the event that we are unable to sell the wines for whatever reason in accordance with the above paragraph, you authorise us to treat such wines as abandoned and we shall have the right to destroy or otherwise dispose of such goods at out absolute discretion and shall have no liability to you in respect of the same.

Withdrawal and the delivery of wines from storage

If you would like information on your wines at any time please call a Customer Services Advisor on 03330 148 208 who can also withdraw some or all of your wine cases if you wish.

All stored cases can be withdrawn only as a complete case and not as single bottles. We reserve the right not to deliver if the request is to deliver a split case or single bottle.

Customers who elect to have their wine cleared from bond will be required to pay duty and VAT at the prevailing rates at the time of delivery. Please contact a Customer Services Advisor on 03330 148 208 for details of current rates of duty and VAT.

You will be charged the current rate of £7.99 for a standard 7 working day delivery for each withdrawal (i.e. a single charge for one or more cases) for delivery to a mainland UK address. For more remote areas (including offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland) and during busy trading periods please allow 14 working days. Charges are subject to review but you will be notified in advance of any changes. Other delivery services are available including transfers to other storage facilities. Please contact us for further details.

Our standard delivery charges apply to deliveries Monday to Friday during office hours (9-5pm). Subject to prior arrangement we reserve the right to apply a surcharge for any delivery times specified outside these hours.

All wines withdrawn from storage for delivery will be despatched on a signature required service. Please ensure that you are available to sign for delivery. Wines will not be withdrawn or delivered from storage until all monies due to us have been received and cleared in full.

We are able to arrange for transfer of bonded wines to another bonded warehouse for a charge of £15. Please contact us for further details.

Insurance

Your wine will be fully insured at all times. Claims will be met by either the replacement value or the market value of the goods, whichever shall be the lower. We accept no liability should these estimates be incorrect.

The safety of the wine in transit and its condition when it is finally delivered to you are covered by our normal insurance guarantees. Claims should be made within 28 days from the withdrawal request date and will be met on a replacement value basis.

Limitations of Liability

We are not liable for any loss of condition or decline in market value due to natural processes, ullage, or being cellared too long. Wines which, in our opinion, should be withdrawn for immediate consumption may suffer in time from ullage/low levels and are held at the customers’ risk.

We are not liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Ownership

All wines or other goods remain the property of Averys of Bristol Ltd or its associates until payment is received in full (in cash or cleared funds). Risk of loss or damage to the wines or other goods shall pass to the customer when they are physically delivered to or collected by the customer or an agent acting on behalf of the customer.

If you wish to transfer ownership of your wines, please contact us for further details.

Whilst we appreciate that our customers may wish to sell cases of wine from time to time, we reserve the right to withdraw our storage facilities should we have reason to believe that it is in association with any brokerage services. In this instance the customer should arrange for collection of wines stored on their behalf within 14 days of receipt of notice of termination. All monies due to Averys of Bristol Ltd must be settled prior to collection. In the event of a customer not arranging collection at our request, we reserve the same rights as are set out in the Non-payment section above.

Change of customer details

It is the responsibility of customers to notify us promptly of any change in their contact details.

Variation of terms and conditions

These terms and conditions are subject to variation. You will be informed in advance of any such changes.

Governing Law

These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

Contact Us

You can write to us at our registered address above, or you can call our customer services team on 03330 148 208.