How can we help?

We will send you an e-mail once your order has been despatched, you can track it by following the link supplied in the email or you can check your order online, by logging in to your account and clicking on order history. Should there be an issue with your order, for instance damage or a delay we will call or email you to let you know.

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee.

If you aren't happy with a bottle don't pay for it, just contact us to let us know.

Yes, you can make changes yourself by going to 'Subscriptions' in Your Account. Alternatively, call us on 03330 142 776 and we'll happily make any changes for you.

MANAGE SUBSCRIPTIONS >

Unlimited is a membership programme that gives you unlimited delivery on any volume of bottles in the UK (excluding Channel Islands and BFPO addresses) for an annual membership fee. Visit the Unlimited page for more information.

DELIVERY & RETURNS >

You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to Hospitals, PO Boxes or to BFPO addresses.

DELIVERY & RETURNS FAQS >

Click & Collect is available via our stores.

When you place an order on the website, if your delivery address is within 30 minutes travelling time of one of our stores or concession stands, you will have the option to request that we deliver your wine to that store for you to collect.

• The store will contact you when your order is ready to pick up.
• Your order will be kept for upto a month, if your order is not collected it will be refunded.
• There is no delivery charge for Click and Collect orders to our stores.
• Please allow up to 6 working days for collection.
• If you would like a more accurate delivery date please contact your local store directly.

We also provide a Call and Collect service, please contact us by phone or email to arrange an order for collection at your convenience.

Please note: Click and Collect service via our stores is subject to availability. While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.

Occasionally we may send you a promotional voucher code. These can be redeemed the same as gift vouchers, by entering the voucher code into the box at the payment screen and then clicking on 'redeem'.

Concessions

We work with a number of business partners to provide concessions within retail outlets, unfortunately gift vouchers and promotional vouchers cannot be redeemed at these concessions.

PAYMENT METHODS FAQS >

We accept the following payment methods:

• Paypal
• Visa
• Mastercard
• Amex
• Google Pay
• Apple pay (only applicable for Apple devices)

Please note wine subscriptions cannot be paid for by Paypal, please call us for further details.