Our Services

No. 1 for Customer Service

Enjoy the UK's best customer service... and don't just take our word for it!

Did you know only one UK wine specialist has won the top award from the independent Institute of Customer Service?

In fact, the experience you will enjoy from Averys is rated No.1 of anyone in the UK who sells wine - ahead of the supermarkets, the high street and other online retailers.

What is your customer service promise?

We are passionate about wine and take customer service just as seriously. Our promise to you is make sure we personalise your wine buying experience, offer a range of flexible delivery options, answer your calls within 20 seconds and respond to all other enquiries within 24 hours.

If you have any questions or are having difficulties ordering please contact us, we'd love to hear from you.

What is your data protection and privacy policy?

You can view our data protection and privacy policy online.

How do you look after my details?

Your details are in safe hands. You can view how by reading through our Privacy Policy.

How do I contact customer service?

We love hearing from our customers - view the different ways you can contact us.

How can I make a complaint?

We hope that you're pleased with any purchase you've made. However, if there's something you're not happy with, please contact us so we can try to put matters right.

Complaint handling and dispute resolution service

In the first instance call us on 03330 148 208 straight away. We will always try to resolve any issue over the telephone.

If you choose a different method of contacting us we will respond within 24 hours (not including Bank Holidays).

Escalating a complaint

If, after contacting us, you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Email: enquiries@averys.com

Write to us:

Averys Customer Service Manager

7100 Hurricane Road

Brockworth Business Park

Brockworth

Gloucester

GL3 4AQ

Alternative complaint resolution

If, after following our internal complaints procedure, you still feel that we have not satisfactorily resolved your complaint, you can forward your complaint to the Retail Ombudsman.

What is a wine advisor?

We have a team of wine advisors who like nothing more than talking to our customers about wine. One of our enthusiastic experts will happily make personal recommendations based on your own tastes, just give us a call on 03330 148 210. Alternatively, you can contact us via email and one of our qualified wine advisors will contact you.

How do I get a wine advisor?

You can get in touch by calling 03330 148 210 and one of our enthusiastic experts will happily make a personal recommendation based on your own tastes.

How do I get in touch with my wine advisor?

You can give us a call on 03330 148 210 and speak to your wine advisor. Alternatively, you can contact us via email and one of our qualified wine advisors will contact you.

CONTACT US >

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee.

If you aren't happy with a bottle don't pay for it, just contact us to let us know.

Our Wine Tasting Events

We love meeting our customers. If you'd like to join us, check out our popular tasting events to find an event to suit you. We look forward to seeing you.

When will my Event tickets arrive?

Tickets can be purchased online, in store or over the phone. If it's a gift let us know and we can post the tickets to your recipient.

We do not send out tickets - your name will be added to the guest list at the door on the night. Please bring ID with you and you will be granted entry.

We’ve been helping customers choose wedding wines for decades and can offer help with everything from how much you’ll need to which wines are best suited to the occasion.

The easiest way to ensure you get it right is to come along to the cellars and try some wines. We offer bespoke wedding tastings tailored to your needs and budget at a time to suit you.

Please contact our Bristol Cellars on 01179 214146 or our Wine advisers on 03330 148 210 to find out more

Averys Unlimited is delivery pass that gives you fast and unlimited delivery on any order, even just one bottle, for an annual membership fee of just £24.

Benefits Include:

• No delivery charges on any order (including gifts and wine plan cases) no matter how many you place during the year
• Optional next working day or named day delivery too (including Saturdays), for no extra charge
• Available for multiple UK addresses - fantastic for gifts!
• Exclusive offers and events for Unlimited members only