How do I Register?
You must first register before ordering online. When you register, we collect only the information needed to fulfil your order. You'll need to provide your name, address details, contact telephone number and choose a password. Click here to go to the Sign-in / Register page.
How do I Sign-in?
If you've previously registered on our web-site, you'll already have a password. To Sign-in, go to the Sign-in / Register page, and complete your customer number or email address, and your password. This will allow us to retrieve your registration details so you can place your order quickly and efficiently. Click here to go to the Sign-in / Register page.
Can I log on if I have forgotten my Customer Number?
Yes, you can use your e-mail address and password if you have signed-in or registered before. Click here to go to the Sign-in / Register page.
Can I log on if I have forgotten my password?
Yes, you can have your password emailed to you. You must know either your customer number or email address to receive your password. Click here to go to the Forgotten your password? page.
Don't know your Postcode?
A Postcode is required to register and place your order on our web-site. If you do not know your Postcode and wish to place your order by telephone, please call us on 03330 148 208.
How to Order
Your shopping basket works as it would in a supermarket. You can add an item to your basket by clicking the 'add to basket' button shown next to each wine. Adding an item does not mean that you have to buy it, the shopping basket can be used as a way of keeping track of wines you might be interested in purchasing. Items can be removed at any point. You can view the contents of your basket by clicking the 'view' button of the basket summary in the top right corner of each page. Within the shopping basket page, you can change the quantity or remove any item from your basket. Once you've completed your shopping, finalise your purchase by clicking the 'checkout' button in the shopping basket page. If you haven't already signed-in or registered you'll be asked to do so at this time. Once signed-in / registered you'll be asked to enter your payment and delivery details to complete your purchase.
Delivery is £7.99 per delivery, regardless of how many cases you order. Your order should arrive within a week. Please allow a few extra days for delivery to Northern Ireland or the Scottish Highlands and Islands. Delivery is to residents of the UK only, excluding Channel Islands, Orkneys and Shetland Islands. If you have not received your order within seven days, or if an order arrives damaged please notify Averys as soon as possible. Please note, we can not deliver to P.O. Box addresses.
What is En Primeur?
It means reserving top vintages before they are bottled. By paying an instalment 'up front', you reserve wine while it is still in the barrel, months before official release. You need only pay the 'cellar door' cost. Prior to delivery, we will invoice you for the second instalment which will include shipping, insurance, duty and VAT on the total.
Delivery to my home address
For delivery of your entire order to your home address simply select 'Deliver to my home (billing) address' on the Delivery Options screen once you proceed to checkout from your shopping basket. Once you have reviewed the details you will then proceed straight to the payment screen.
Delivery to a different address
If you wish to have your entire order delivered to an address other than your home address, select 'Deliver to a different address' in the Delivery Options screen after you proceed to checkout. You may then select an alternative address from your address book or add a new address if required. Once you have reviewed the delivery details you will then proceed to the payment screen.
Can I order from the website if my home address is not in the UK?
Unfortunately not; you need to order by phone, mail or fax. Call us on 03330 148 208.
Can I order from the web-site and have the wine delivered to an address other than my home address?
Yes, you can select an alternative delivery address in the Delivery and Payment screen.
Do you deliver overseas?
Unfortunately, we are only able to deliver within the U.K.
Can I add a message to an order I have placed as a gift to be delivered to an alternative address?
Yes, you can use the 'delivery instructions' field to add a brief message.
Can I return items?
Yes, call us on 03330 148 208 or e-mail us your instructions. Click here for the Contact Us page.
All prices are quoted in pounds sterling and may be per bottle or per case as marked. The prices include Valued Added Tax, unless otherwise specified. VAT number: GB207550581. All delivery charges are additional.
Payment can be made on this web-site using, Visa, MasterCard or American Express.
Is it safe to give my bank account or card details online?
Security is always our primary concern for users of our web-site. Averys Wine Merchants strives to maintain the highest standards of security and is a BT Trustwise secure site. Our website ensures that your personal and payment details are communicated to us using the latest methods of encryption to transfer information across the Internet in the most secure way possible.
Can I use a voucher against an order on the web site?
Yes, vouchers can be redeemed in the Delivery and Payment screen.
Locating a wine or style of wine you're interested in couldn't be easier. At the left of the page are range of links that allows you to view our current recommendations, customer favourites and special promotions. If you know the type of wine you like, or would like to browse our online wine catalogue, a list of our wine categories is shown on the left of the page - just click on a category to view our wines. In the top left of each page is also our search feature - enter up to three keywords and click the search button to find our wines that match your search keywords.
Can I change my personal details on-line?
For your added security, changes to your address are verified by our Customer Services staff before being applied to your customer record. To request a change to your customer details you must first Sign-in / Register to the web-site, click here to go to Sign-in / Register. Once Signed-In, click on My Details and the instructions given will then describe how you can submit changes to your personal details.
Where can I find my customer number?
Your Customer Number is shown on all our communications to you. Normally this is shown on the order form above your address. For your security, we do not allow customers to retrieve their Customer Number on-line. If you are unable to find your Customer Number please contact our Customer Services team on 03330 148 208.
"We want you to be delighted with every bottle we offer you. If you are not, for any reason whatsoever, we will give you your money back or find you something else more to your taste. Simply let us know - we'd be happy to help."
Allergens and wine
You may have noticed the addition of allergen information to wine labels highlighting egg and milk. There is a new requirement under EU legislation to label with these allergens as well as sulphites on labels and on our websites and in our brochures when they are used as an ingredient or a processing aid in wine and remain in the wine at or above certain limits. You will see the words:
Contains egg, contains milk, contains sulphites or a combination, such as contains egg and sulphites.
Egg and milk proteins are commonly used to clarify wines (also known as fining) during the winemaking process and have been for decades. They do not generally remain in the wine, so are unlikely to affect milk or egg allergic individuals, though in some cases minute traces may remain. Under EU law, any wine containing more than 0.25ppm of egg or milk must be labelled with the appropriate allergen.
All wines contain sulphur dioxide in various forms, collectively known as sulphites. Sulphites occur naturally in all living things and are present at low levels even in unsulphured wines. However, as sulphites help to protect wine from oxidization or from turning into vinegar, most wines (even organic) also contain sulphites as a permitted additive, usually added at bottling or at the end of fermentation. Some types of wine naturally contain fewer sulphites and fewer tend to be found in older wines. It is our policy to work with conscientious growers, all of whom work within safe, EU-controlled levels. Under EU law, any wine containing more than 10mg/l (litre) of sulphur dioxide must be labelled with this allergen.