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Customer Service

These are our customers' most frequently asked questions. If your question is not addressed in an answer below, please contact us, or use our online chat facility.

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Returns & Refunds

These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Wine Plans

These are our most frequently asked questions about creating and managing your Wine Plan online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Gifts, Vouchers & Corporate Sales

These are our most frequently asked questions about gifts, vouchers and corporate sales. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Events

These are our most frequently asked questions about our events. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Customer Services Team

Tel: 03330 148 208
Mon-Fri: 8.30am - 8pm |
Sat-Sun: 9am - 6pm


Wine advisors

Tel: 03330 148 210
Mon-Thur: 9am - 6.15pm |
Fri: 9am - 5.15pm


Bristol cellars

Tel: 01179 214 146
Mon-Sat: 10am - 7pm


Mailing Address

Averys Wine Merchants
9A Culver Street,
Bristol,
BS1 5LD