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Customer Service

These are our customers' most frequently asked questions. If your question is not addressed in an answer below, please contact us, or use our online chat facility.

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Returns & Refunds

These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Wine Plans

These are our most frequently asked questions about creating and managing your Wine Plan online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Gifts, Vouchers & Corporate Sales

These are our most frequently asked questions about gifts, vouchers and corporate sales. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Events

These are our most frequently asked questions about our events. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Customer Services Team

Tel: 03330 148 208

Phone lines open
Mon-Fri: 8:30 - 19:30
Sat: 9:00 - 18:00
Sun: 10:00 - 16:00


Wine advisors

Tel: 03330 148 210

Phone lines open
Mon - Thur: 9:00 - 6:15pm
Fri: 9:00 - 5:15pm

CHRISTMAS / NEW YEAR
Sat 22nd Dec 09:00 - 18:00
Sun 23rd Dec 10:00 - 16:00
Mon 24th Dec 09:00 - 13:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 09:00 - 18:00
Fri 28th Dec 09:00 - 18:00
Sat 29th Dec 09:00 - 16:00
Sun 30th Dec 10:00 - 16:00
Mon 31st Dec 09:00 - 16:00
New Year’s Day - Closed
Wed 2nd Jan 8:30 - 19:30


Bristol cellars

Tel: 01179 214 146

Standard opening hours
Mon - Sat: 10:00 - 7:00

CHRISTMAS / NEW YEAR
Monday - Saturdays 10:00 – 19:00
(09:00 – 19:00 Dec 7th, 14th, 21st)
Sundays 10.00 – 16:00
(Dec 9th, 16th, 23rd)


Fri 21st Dec 09:00 - 19:00
Sat 22nd Dec 10:00 - 19:00
Sun 23rd Dec 10:00 - 16:00
Mon 24th Dec 10:00 - 15:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 10:00 - 19:00
Fri 28th Dec 10:00 - 19:00
Sat 29th Dec 10:00 - 19:00
Sun 30th Dec - Closed
Mon 31st Dec 10:00 - 16:00
New Year’s Day - Closed
Wed 2nd Jan 10:00 - 19:00

Mailing Address

Averys Wine Merchants
9A Culver Street,
Bristol,
BS1 5LD