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Customer Service

These are our customers' most frequently asked questions. If your question is not addressed in an answer below, please contact us, or use our online chat facility.

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Returns & Refunds

These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Wine Plans

These are our most frequently asked questions about creating and managing your Wine Plan online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Gifts, Vouchers & Corporate Sales

These are our most frequently asked questions about gifts, vouchers and corporate sales. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Events

These are our most frequently asked questions about our events. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Customer Services Team

Tel: 03330 148 208

Phone lines open
Mon-Fri: 8:30 - 19:30
Sat: 9:00 - 18:00
Sun: 10:00 - 16:00
Bank Holidays: 10:00 - 16:00


Wine advisors

Tel: 03330 148 210

Phone lines open
Mon-Thur: 9am - 6.15pm
Fri: 9am - 5.15pm


Bristol cellars

Tel: 01179 214 146

December opening hours
Mon-Sat 10am - 7pm
Sunday Dec 15th: 10am - 4pm
Sunday Dec 22nd: 10am - 4pm
Christmas Eve: 10am - 3pm
Christmas Day: Closed
Boxing Day: Closed
Friday Dec 27th: 10am - 4pm
Saturday Dec 28th: 10-7pm
Sunday Dec 29th: Closed
Monday 30th Dec: 10am - 7pm
Tuesday 31st Dec: 10am - 7pm
Wednesday 1st Jan: Closed

Mailing Address

Averys Wine Merchants
9A Culver Street,
Bristol,
BS1 5LD

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